Help Desk & Support -

"Our Help Desk team strives each day to be more than a technical resource; we work hard to be the friend our customers turn to for help."

- Jon Gill, Help Desk Manager, Engage

Help Desk & Support

Increase your caregiver’s satisfaction with your EHR and IT systems.

Your Challenges

Satisfaction levels with EHRs and IT depends greatly on how well the systems are supported. One of the only ways to increase caregiver satisfaction is to ensure that they have adequate support staff who are experienced and knowledgable about your workflows. 

You need to ensure that your caregivers have the best service to accompany your EHR and IT investments.

Our Solutions

With Engage, your staff will know exactly who to call for support. You can continue working with confidence knowing that our 100% healthcare-focused team of experts is available 24/7/365 to address disruptions in service and keep the lines of communication flowing.

The Engage support team will streamline your workflow and boost productivity by serving as a centralized location for IT service requests. A dedicated Help Desk that tracks and analyzes requests can identify larger issues before they become critical.

Much more than an impersonal voice on the other end of the line, the Engage Help Desk staff works hard to be a reliable, friendly source of help and information. Our staff currently supports over 100 hospitals and heath care facilities. They respond to approximately 3,000 support requests per week and answer each call in an average of 11 seconds.

See why over 45,000 health care professionals across the nation rely on the Engage Help Desk.

“Engage helps support our EMR. We haven’t had any issues with their services. I would absolutely use them again. We have a bank of hours every month, and it doesn’t matter what type of service we need from Engage, they support us. We have never had an instance where they say that we have already used our hours in a month and that they wouldn't help us until next month. Engage has always been very helpful, and there has never been a nitpicky ordeal. We have had zero issues.” - Hospital Analyst, KLAS comment Dec 2019

“Engage manages our first line of support for our backups. They act as our help desk. We can go directly to our vendor, but because our vendor has certain nuances, we generally contact Engage first. They can narrow things down so that we can decide whether to involve our vendor, or if they can, they fix the issue themselves. Engage knows a lot about our enterprise vendor and their nuances. Engage provides us with subject matter experts because our systems are very complicated.” - Manager, KLAS comment July 2019


Support

For more information on Engage services, call us at (509) 232-8301.