Help Desk -

"Our Help Desk team strives each day to be more than a technical resource; we work hard to be the friend our customers turn to for help."

- Jon Gill, Help Desk Manager, Engage

Help Desk

As EHR systems become increasingly sophisticated, the need for 24/7/365 support becomes more important than ever. The Engage Help Desk staff is here to meet the advanced technical needs of healthcare professionals  with compassion and efficiency.

Engage Help Desk

  • 100% health care-focused Help Desk
  • 24/7/365 access to highly skilled, customer Help-driven teams
  • Currently supporting 300 hospitals and health care facilities
  • Easy to integrate into your IT environment
  • Seamless help for your staff

We answer the calls, so your staff can focus on the work.

Much more than an impersonal voice on the other end of the line, the Help Desk staff works hard to be a reliable, friendly source of help and information. Engage clients are in the business of caring for patients, and the Help Desk will ensure that technical difficulties never get in the way of what we value most.

The Numbers

  • Help Desk responds to approximately 3,000 support requests per week
  • No call goes unanswered. On average, each call is answered within 11 seconds

See why over 45,000 health care professionals across the nation rely on the Engage Help Desk.


For more information on Engage services, call us at (509) 232-8301.