Disaster recovery (DR) had long been a challenge for Exeter Hospital. Back in the early 2000s Exeter Hospital realized  it was so dependent on its MEDITECH EHR for continued operations that it needed to find a way to ensure its  availability in case of a disaster. Despite considerable investments in infrastructure, resulting in two setups, numerous  server racks, multiple manuals, and physical boxes of information hosted in both data centers, there did not appear to  be a way for the hospital to complete a successful DR test.  

Earlier this year, Engage was fortunate to be recognized as a leader in health information technology (HIT) thanks to our multiple Best in KLAS awards. While the recognition is excellent, what matters most to us is what the KLAS Awards stand for. The Best in KLAS report is compiled from feedback from thousands of providers and recognizes “software and services companies who excel in helping healthcare professionals improve patient care.”

Help desks and service centers are rich with data, especially for health systems. With all of that data to consider for your providers and staff, how can you establish benchmarks and know whether your providers and staff are getting the system support you paid for? And how will you know if your EHR analysts are able to focus on the complex innovative projects you need in order to grow your organization?

Engage, a Tegria company, is pleased to announce that KLAS has identified Engage as a leader for their response to the COVID-19 crisis in their recent report, Vendor Performance in Response to the COVID-19.

Navin Haffty and Engage, Tegria companies, continued strong momentum in the first quarter with three hospitals selecting the Tegria companies for cloud hosting of their MEDITECH electronic health record (EHR) systems.

Nexus Health Systems, provides pediatric and adult rehabilitation services at three locations in the Houston, Texas area. Nexus selected Navin Haffty\Engage for cloud hosting of their MEDITECH EHR. Nexus, made the decision based on Engage’s technical abilities and Navin Haffty’s respected reputation.

Grady Memorial Hospital is a 49-bed rural hospital located in Chickasha, OK. Grady Memorial was one of many hospitals recently notified by their previous hosting provider of discontinuation of MEDITECH hosting services. Grady reviewed several vendors and selected Navin Haffty\Engage to host their MEDITECH going forward.

Duncan Regional Hospital, a not-for-profit regional health system in Oklahoma, selected Navin Haffty\Engage to deliver a comprehensive cloud hosting solution to its two hospitals and 20 provider clinics.

“We really liked that Engage was flexible to accommodate our needs and they provided a highly redundant system using diverse technology. Working with the Engage team has been great,” said Rodney Freeman, information technology director, Duncan Regional Hospital.

Engage, a Tegria company, is proud to be recognized as a MEDITECH Hosting “Best Practice” provider by Securance Consulting and awarded an overall “Five Star” rating for the sixth consecutive year.

In late 2019 Val Verde Regional Medical Center (VVRMC) closed the contract with their previous IT services vendor and made plans to implement MEDITECH in February 2020. It soon became apparent that they did not have sufficient internal resources, personnel, or expertise to successfully execute the implementation in an on-premises environment, so began looking for a remote hosting partner for their MEDITECH implementation. VVRMC decided to partner with Engage, a Tegria company, for remote hosting in Engage’s cloud environment.

Join us on April 27th to hear Beauregard Health System (BHS) discuss their MEDITECH Expanse implementation supported by cloud hosting with Engage. You will hear how their software delivery was received on the same day that COVID-19 was declared a pandemic and how cloud hosting enabled their implementation to continue during a subsequent transition to a remote-work environment even with the impacts of direct hits from Hurricanes Laura and Delta. Senior leadership from both Engage and BHS will discuss how flexibility, communication, collaboration and cloud hosting helped BHS reach the finish line for their implementation, even in the face of nearly insurmountable challenges.

Many health systems have elected to host their Electronic Health Record (EHR) system using a cloud based solution rather than building out the infrastructure required for an in-house on-premises solution. 

Join us on February 24, 2021 to learn how Providence St. Joseph Health is managing their transition off of their current EHR and how Engage is able to provide ongoing legacy support for their 17 facilities while maintaining effective tier-2 support. You will hear from senior leadership from both Engage and Navin Haffty about the importance of Tier-2 Support for your in-house IT staff and why you need to make Legacy Support a priority for any transition.

Engage, a Tegria company, is pleased to announce that KLAS has recognized Engage as a leader in health information technology (HIT). In its annual report, 2021 Best in KLAS: Software and Services, KLAS named Engage as the top vendor in two categories: “HIT Implementation Leadership – Large” and “Go-Live Support.”

Engage and Navin Haffty are pleased to announce the achievement of another Better Together milestone toward seamless integration. As of January 1, the organizations have aligned sales forces to improve the client experience and ensure all customers can utilize the full range of services now offered from each company. The unified sales team is a step toward aligning our companies’ delivery models to provide maximum value to our clients.

Engage is pleased to announce RML Specialty Hospital in Hinsdale, Illinois has selected Engage to provide cloud hosting for its upcoming MEDITECH Expanse electronic health record implementation.

Engage and Navin Haffty, the premier MEDITECH solutions providers for hospitals, announce plans to offer the MEDITECH market access to KLAS Arch Collaborative and their innovative Electronic Health Record (EHR) services to better measure EHR implementation success.

Engage is partnering with KLAS Arch Collaborative to bring a conversational webinar to healthcare IT and clinical informatics professionals. This webinar will give an overview of services offered by the Arch Collaborative, deliver key findings from their research applicable to any organization, regardless of size, and will highlight Engage’s capabilities for MEDITECH implementations.

Engage is pleased to announce that Hampton Regional Medical Center in Varnville, South Carolina has selected Engage as the trusted consulting partner for their upcoming MEDITECH Expanse Electronic Health Record (EHR) implementation. Engage was selected from several other consulting companies because of their experience and ability to bundle both the infrastructure and consulting services under one contract.

 Hampton Regional is a 32-bed non-profit community hospital, serving the patients of the South Carolina Lowcountry for over 70 years. Hampton Regional chose MEDITECH Expanse to replace their previous MEDITECH Magic EHR system to ensure continuity of care between their hospital and medical clinics and to take advantage of the latest advances in EHR technology.

 In addition to implementation consulting services, Hampton Regional has contracted with Engage for the technical infrastructure build and to implement a comprehensive interoperability solution that will allow the sharing of patient health records with other healthcare organizations.

Join us on December 16, 2020 at 1:00 PM ET for our latest webinar featuring Sean Reis, Senior Vice President of Engage. Hear about how Engage's outsourced service desk capability can help your hospital rapidly adapt to IT challenges further exacerbated by the pandemic.

San Luis Valley Health (SLVH) was dissatisfied with its current electronic health record (EHR) technology. SLVH leadership knew they needed a more robust, integrated EHR to support their clinical and financial operations, as well as meet regulatory requirements. As a non-profit, community hospital, financial stability is a principal concern to SLVH, whose payer mix is comprised of 70 percent Medicare/Medicaid. SLVH considered a number of EHR solutions, but selected MEDITECH because it provided a single, comprehensive and integrated health record that’s highly credible and affordable.

Join us on December 2, 2020 at 1:00 PM ET for a panel discussion featuring Brian Heersink, Director of IT at San Luis Valley Health and Keith Willey, CIO at Val Verde Regional Medical Center. They will describe their experiences with cloud hosting and the Engage team. Accompanying them will be Chad Skidmore, VP of Technical Services at Engage.

KLAS released its highly anticipated “Implementation Leadership 2020” research study, citing Engage and Navin Haffty as distinct market leaders in MEDITECH Expanse implementation. The in-depth study, a summarization of market surveys of actual clients, looked at quality of staff, strategic expertise, and overall satisfaction, among other factors. Engage and Navin Haffty clients reported high overall satisfaction, strong strategic and technical expertise, broad experience, ability to provide answers to a wide range of questions, and good interaction with personnel (IT and clinical). Both firms also scored very well in the categories of loyalty, operations, services, relationship and value.

Navin, Haffty & Associates is joining forces with Engage IT Services, Inc. to create the industry’s most comprehensive and complete MEDITECH professional services offering. This union links two leaders in the MEDITECH market - each with 20 years of experience focused exclusively on the MEDITECH electronic health record (EHR) platform, having served over 500 hospital customers and with over 300 staff and consultants.

A newly published report from KLAS rated Engage as a top performing firm for Go-Live Support. Engage received the highest overall score of 96.8 in a high-satisfaction category where KLAS was looking to “differentiate the good firms from the exceptional.”

Engage is providing healthcare organizations with a free version of our WaitTimes application specifically tailored for COVID-19 testing locations for 90 days.

Taking a few steps to quantify the impact of COVID-19 can prepare one’s organization to take advantage of funding made available due to the pandemic. In an effort to get ahead of COVID-19’s financial toll, Engage is recommending steps to capture and document this impact for all our customers.  Engage's Tim Thomas outlines the key areas to look at in his new blog post.

This blog post will show how MEDITECH patient data can now be put in the hands of the patient on their iOS devices simply and securely providing access and empowering patients with control of their own medical information.

For the fifth consecutive year, Engage is being recognized as a MEDITECH Hosting “Best Practice” provider by Securance Consulting.

Supply chain management costs are a significant expense to Healthcare organizations.  Improving the process and flow of one’s Supply Chain system will lead to a reduction in supply costs, boosts in revenue, and improvements to the quality of patient care.

{Spokane, WA and Vancouver, B.C., October 1, 2019} - Today, U.S.-based MEDITECH partner Engage and Vancouver, B.C.-based Gevity Consulting Inc. announced a strategic business alliance to expand their combined services across Canada. Both partners are leading healthcare IT consulting firms that offer unique strengths in healthcare information system design, implementation and optimization.

PMC Regional Hospital in New Albany, IN successfully completed their implementation of the MEDITECH Expanse electronic health record (EHR) platform on February 25, 2019. MEDITECH Expanse is a unified EHR for hospitals and physician clinics which provides seamless patient records across the health system.