
KLAS released its highly anticipated “Implementation Leadership 2020” research study, citing Engage and Navin Haffty as distinct market leaders in MEDITECH Expanse implementation. The in-depth study, a summarization of market surveys of actual clients, looked at quality of staff, strategic expertise, and overall satisfaction, among other factors. Engage and Navin Haffty clients reported high overall satisfaction, strong strategic and technical expertise, broad experience, ability to provide answers to a wide range of questions, and good interaction with personnel (IT and clinical). Both firms also scored very well in the categories of loyalty, operations, services, relationship and value.